In 2009, the first year Clinton is secretary of state, the State Department begins using the State Messaging and Archive Retrieval Toolset (SMART), which allows employees to electronically tag emails to preserve a copy for posterity. This allows employees to easily comply with record keeping regulations, instead of having to print out copies of each email.
Although most of the State Department starts using SMART in 2009; the Office of the Secretary elects not to use the SMART system to preserve emails, partly due to concerns that the system would “allow overly broad access to sensitive materials.” (This quote is from an FBI report, but the name of the official who said it is redacted.)
Representatives from the Executive Secretariat (which includes Clinton’s office) ask to be the last to receive the SMART rollout. Ultimately SMART is never used by the Executive Secretariat Office or Clinton for the rest of Clinton’s four-year tenure.
This leaves printing out each email as the only approved method by which the Clinton or her staff in the Office of the Secretary could preserve emails for record keeping. But when Clinton leaves office in February 2013, she won’t even do that.
Remarkably, when Clinton will be interviewed by the FBI in July 2016, the FBI summary will indicate: “Clinton was not aware how other State [Department] staff maintained their records and was unaware of State’s State Messaging and Archive Retrieval Toolset (SMART).” (Federal Bureau of Investigation, 9/2/2016)
SMART will have security and cost overrun problems for the rest of Clinton’s tenure, and beyond.