According to a May 2016 State Department inspector general’s report, department employees often ask the department’s Information Resources Management (IRM) office for permission to use nondepartmental computer systems for work purposes, such as using outside video conferencing systems or file sharing software.
But these requests are typically denied. For instance, in 2012, a request is submitted to use an Internet-based teleconference service. But the IRM denies this request, citing regulations that normal day-to-day operations need to be conducted on authorized computer systems.
The IRM further notes that the department “expect[s] employees to use the tools provided by the department to protect sensitive information from unauthorized access or disclosure.”
However, Clinton is never warned not to use a personal email account and personal server for her day-to-day communications, despite some top department officials knowing that she does this. (US Department of State, 5/25/2016)