The request by Citizens for Responsibility and Ethics in Washington (CREW) ask for “records sufficient to show the number of email accounts of or associated with Secretary Hillary Rodham Clinton.” (US Department of State, 7/29/2016)
This request is sparked by reports that Lisa Jackson, administrator of the Environmental Protection Agency, had been using an email account at work under the name “Richard Windsor.”
Clinton is still secretary of state at the time, and her chief of staff Cheryl Mills soon learns of CREW’s request, due to a December 11, 2012 email sent to her (and possibly Clinton) about it. But although Mills is very aware of Clinton’s private email address since she frequently sends emails to it, she doesn’t take any action and merely has an aide monitor the progress of CREW’s request.
In May 2013, the State Department will respond to CREW, “no records responsive to your request were located.”
Other requests for Clinton’s records will meet the same fate until the House Benghazi Committee finds out about her private email account in 2014. (The Washington Post, 3/27/2016) (The Washington Post, 1/6/2016)