Clinton’s computer technician Bryan Pagliano is working with staff from the State Department’s Information Resources Management (IRM) office to resolve issues affecting the ability of emails sent from Clinton’s private server to be received at department .gov email addresses. Pagliano shows some staffers the computer logs from the server. The issue is eventually resolved. On December 21, 2010, IRM staff send an email to Clinton’s top aides describing the issue and summarizing what was done to resolve it. This appears to be one of the few times Clinton’s server is discussed with other department employees. (US Department of State, 5/25/2016)
The National Archives and Records Administration (NARA) issues guidelines to the heads of all federal agencies, including Secretary of State Clinton, stating that all emails and email attachments relating to government business are considered records to be preserved under the Federal Records Act. (The Wall Street Journal, 9/30/2015)
Clinton aide Jake Sullivan emails Clinton and mentions a State Department diplomat who has “some interesting reports from the Pal [Palestinian] side, if you have a moment to talk secure.” The Washington Post will later refer to this as a rare instance where either Clinton or any of her aides shows concern about the communication of classified information. (The Washington Post, 9/1/2015) (US Department of State, 8/31/2015)
Two members of Clinton’s senior executive staff will later claim they discussed their concerns about Clinton’s use of a personal email address, each in a separate meeting with John Bentel, the director of the Office of the Executive Secretariat for Information Resource Management.
In one of those meetings, Bentel says that Clinton’s personal communication system has been reviewed and approved by the department’s legal staff and that the matter is not to be discussed any further. However, a later State Department inspector general investigation will find no evidence that any department lawyers ever make such a review.
The other staff member who raised concerns about the server is told by Bentel that the mission of his office is to support Clinton and, in the words of a May 2016 inspector general report, “instruct[s] the staff never to speak of the Secretary’s personal email system again.”
According to later released emails, Bryan Pagliano receives an IT [information technology] security briefing in late 2010 or early 2011. It has to do with cybersecurity risks facing the State Department. A letter by Charles Grassley (R) which summarizes the emails says this briefing is “in connection with his work on the Secretary’s non-government server.” Pagliano continues to run Clinton’s private email server after he is hired by the State Department in May 2009, and at least initially, his bosses and co-workers don’t know about his second job with Clinton’s server. It’s not clear who else learns about it and when. (Reuters, 3/24/2016) (US Department of State, 5/25/2016)