Bill Johnson, the State Department’s political adviser to the special operations section of the US Pacific Command (PACOM), will later claim that he is present in Honolulu, Hawaii, while Clinton comes to visit. During her trip, news breaks of a large earthquake in Haiti, which takes place on January 12, 2010.
Clinton goes to a security communications facility in the basement of PACOM headquarters to help organize a humanitarian response to the earthquake. She wants to communicate with her top staff back at State Department headquarters in Washington, DC, but she and her aides are not allowed to bring their cell phones into PACOM headquarters because they are using unsecured, personal devices. They ask Johnson for an exception to the rules, but he refuses, citing alarms and lockdowns that would be automatically triggered if anyone brought an unauthorized signal-emitting unit into the building.
So instead, according to Johnson, “She had her aides go out, retrieve their phones, and call [State Department headquarters] from outside,” using open, unsecure lines. “It was really an eye-opener to watch them stand outside using nonsecure comms [communications] and then bring messages to the secretary so she could then conduct a secure [call] with the military” and the State Department. (Newsweek, 5/25/2016)